Vodafone Contact Number – 0843 850 2093

Looking for the Vodafone contact number – 0843 850 2093? This is the only number you need in order to speak to a representative at Vodafone. You may use this number to discuss your current service or if you are considering switching to Vodafone from another internet service provider (ISP).

But first – we recommend you run through our advice before you contact Vodafone customer services. We have covered everything you could possibly need to know about Vodafone UK and how to get in touch with the team.

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How do I contact Vodafone customer care?

There are several ways to contact Vodafone customer services. The best ways to get in touch are either by telephone or online chat. Or, you can visit your nearest Vodafone store in person. 

It is not possible to email Vodafone with general queries. Furthermore, contact by mail is only advised in the event that you need to register a complaint. 

What is the Vodafone Contact Number?

The Vodafone UK contact number is 0843 850 2093. This line is in operation 7 days a week, from 8 am to 9 pm.

Common reasons for calling Vodafone are:

  • Joining Vodafone or adding a new service
  • Changing your current service
  • Cancelling a service
  • Seeking technical support
  • Scheduling a visit from a Vodafone technician
  • Queries about your latest bill
  • To report a lost or stolen device

When you use this Vodafone phone number you will be directed to the relevant advisor via an automated voice message service. You must use your keypad to connect with the suitable customer services representative.

The Customer Services team at Vodafone will ask for such information as your Vodafone phone number, address and date of birth.

All calls are charged at 7 pence per minute and calls may be monitored for training purposes.

How do I speak to a person at Vodafone?

If you wish to speak to a person at Vodafone, you may use the Vodafone UK contact number we provided. This number may be used by:

  • Those with either personal or business Vodafone account
  • To enquire about home broadband as a future or prospective customer
  • In order to register a complaint

Alternatively, if you have a Vodafone mobile, you can dial 191 from your handset.

What time does Vodafone customer services close?

The customer service team is available at the following times over the phone:

7 days a week, from 8 am to 9 pm.

If you need to report a device as lost or stolen, you can speak to a representative 24/7. You will need to know the Vodafone phone number of the missing device.

 

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Other ways to contact Vodafone Customer Services

There are several other ways to get in touch with Vodafone Customer Services. Let’s take a look in detail.

Find your nearest Vodafone store

If you would like to speak to a representative in person, you can pop into your local Vodafone branch. Use the online Vodafone Store Locator and search using your city, town or postcode. The search results will provide you with the address and store opening times of your closest Vodafone.

You do not need to book an appointment, you can just walk in. If the staff are unable to help you they will advise you to call the Vodafone UK contact number.

Contact Vodafone online or via their app

Vodafone has a useful website where you can also seek advice. Visit their support platform to field your query. You will find some common search queries. Besides this, you can speak to Vodafone using their online chat service, TOBi. As soon as you land on the Vodafone home page, you are prompted to start a live chat with TOBi.

In addition to being available online, you can access TOBi in the Vodafone app, My Vodafone. You can download the app for free on Google Play and the App Store. The service is available 24/7 and offers a prompt response. This can be useful if you have a general query about your Vodafone phone number or current service.

If TOBi is unable to resolve your query, you may use the Vodafone contact number UK.

Discover more about TOBi and the Vodafone app here.

Ask the Vodafone online community

In place of contacting Vodafone, you could confer with the Vodafone Community. The online forum can support you with everything from unlocking your device, solving common broadband concerns and speeding up your internet. This is a great way to find out what current customers think. 

If you are unable to find an answer to your query on the forum, try the Vodafone contact number UK.

Troubleshooting and making complaints to Vodafone

If to have a problem relating to your service, consult our quick guide before reaching out on the Vodafone helpline.

What are Vodafone device guides?

If you have a specific issue that relates to your handset, you can refer to Vodafone’s online Device Guides. Simply select your manufacturer and then locate your device. You will then be directed to a number of help and support topics to help you deal with your problem.

If your device guide yields no success, then pick up the phone and use the Vodafone contact number. 

Why is my Vodafone internet not working?

If your Vodafone broadband or mobile data is not working, it might mean that there is a problem with the provider. Services can temporarily disconnect whilst Vodafone resolves an unforeseen problem.

Before you contact Vodafone, check the following:

  • Have you received a notification of planned engineering or maintenance?
  • Has your latest bill been paid?
  • Have you tried resetting your router or switching your phone off and on again?

You may want to download the Vodafone Broadband App which can help you solve a slow connection. Additionally, the app can diagnose common problems.

In terms of mobile data, note that 4G and 5G are not available in all geographic locations. It’s worth checking with Vodafone about your local service before committing to a plan. You should prepare for drops in service whilst travelling around the region.

How can I complain to Vodafone?

Unfortunately, it is sometimes necessary to make a complaint to Vodafone. The company takes their customer’s satisfaction very carefully, and if you do need to make a complaint to Vodafone we hope your concern is handled professionally and swiftly.

The fastest way to register a complaint is to call the Vodafone contact number.

Once you make the call, the representative will do everything they can to resolve your complaint there and then. Furthermore, they will escalate your complaint to a manager if that is required.

Should the complaint require further attention, it will be passed to the Vodafone complaints team. They should contact you within 48 hours

In the event that your complaint remains unsolved for over eight weeks, you can take it to the Alternative Dispute Resolution Provider.

Alternatively, you can submit your complaint by email, using the form provided on the Vodafone website. You will receive a reply within 48 hours.

On the other hand, you can address your written complaint to the address below. You should hear back within 5 working days.

Customer Relations Manager

Vodafone Limited

The Connection

Newbury

Berkshire

RG14 2FN

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Can I get Vodafone Broadband?

If you are contemplating switching to Vodafone Broadbank from another provider, the following FAQs may prove helpful.

Is Vodafone Broadband any good?

In general, Vodafone Broadband is considered relatively fast and is cheaper than other providers on the market.

Vodafone offers two ‘superfast’ broadband packages:

  • Superfast 1: 35 Mbps average download speed
  • Superfast 2: 63 Mbps average download speed

Additionally, Vodafone offers its Gigafast ‘seriously fast full-fibre broadband.’ However, at present, this package is only available in a select number of UK cities. Over time this will be rolled out more widely, so watch this space. The options available are:

  • 100 Mbps average download speed
  • 200 Mbps average download speed
  • 500 Mbps average download speed
  • 900 Mbps average download speed

Furthermore, you can add a complimentary Apple TV subscription to any package for an additional small fee. 

You can use the Vodafone Broadband contact number to discuss which package is best for you.

Do I need a phone line for Vodafone Broadband?

Interestingly, Vodafone is one of the few service providers who don’t insist upon a line rental. You do still require a phone line for the installation, however, there are no further cost implications.

What network does Vodafone Broadband use?

As with the majority of other ISPs, Vodafone uses the Openreach network. That means that the speed is in keeping with competitor fibre packages.

You can learn how to set up your new Vodafone Broadband router in the video below.

Who is Vodafone UK?

Vodafone is a British telecommunications company that was founded in the UK in 1985. They have since flourished as an international business and is one of the most recognisable brands in the world.

They operate mobile networks in 24 countries and partner with other mobile networks in 42 nations. Furthermore, they provide fixed broadband in 19 markets.

At present, the Vodafone Group has approximately 625 million mobile customers, 27 million fixed broadband customers and 22 million TV customers.

Before you go, a reminder that the Vodafone contact number is 0843 850 2093.

If this was helpful, you might also like our guide to contacting TV Licence.