Virgin Media Contact Number | 0843 850 0672
If you need to discuss your broadband, phone or mobile contract, you can use the Virgin Media contact number 0843 850 0672.
However, before you place the call we recommended that you read our guide to Virgin Media. This way you know what to expect before you dial. Besides, you might even find the answer you’re looking for right here. Scroll down to consult our section on frequently asked questions relating to Virgin Media.
How to contact Virgin Media customer services
If you wish to speak to a real person at Virgin Media, you can either give them a call or chat online.
Please note that Virgin Media recently closed all of its physical stores in the UK.
Virgin Media contact number
The Virgin Media telephone number is 0843 850 0672. Lines are open at the following times:
- Monday to Friday, 8 am – 9 pm
- Saturday, 8 am – 9 pm
- Sunday, 8 am – 6 pm
When you contact Virgin Media, you will hear a prerecorded message that explains your different options. Use your keypad to reach the right department. If you are an existing customer, you should have details to hand. For example, your customer reference number, your registered address and contact phone number. Please note that at present Virgin Media will prioritise calls from vulnerable customers and keyworkers.
Calls to Virgin Media are charged at 7 pence per minute from a landline. However, calls from mobiles are set as per your provider.
In addition to calling Virgin Media, you can also text Virgin Media customer services. Broadband, TV and phone customer can text 07533 051 809. Meanwhile, mobile customers can text 07533 016 422. This service is available at the following times:
- Monday to Friday, 7 am – 11 pm
- Saturday & Sunday, 8 am – 8 pm
The Virgin Media text service is free.
If you have a Virgin Media Mobile number, you can call 150 from your handset.
Virgin Media online
The Virgin Media website is designed to help you resolve any queries you might have.
At the Virgin Media Help Centre, you will find a section of FAQs. Additionally, Virgin Media have published a series of step-by-step guides. These are easy to follow and in many cases enable you to resolve your own technical issues. Another handy tool is the tool to check the status of your service. You must log in to use this.
If you would like to send a message to Virgin Media customer services, you can use the instant messaging service. From the Virgin Media homepage, select the ‘Chat’ button that you will see at the top of the page. This is a bot, which will first establish what you need help with. It will then connect you to a customer services agent. This service is available 24/7.
Another option is to ‘Ask the Community.’ This is a hub of common questions from Virgin Media customers which are resolved with the help of other customers. You can type in your issue into the search bar and browse recent forums where tidbits are shared. For example, type ‘slow internet’ and see what comes up. The taskbar tells you how many users are active at any given moment.
If you cannot find the support you need online, please give the team a call.
Connect with Virgin Media’s social networks
And finally, you can follow the latest news published across the company’s social media accounts. Check out the Virgin Media Twitter, Virgin Media Facebook, Virgin Media Instagram and Virgin Media YouTube accounts.
However, these social networks are purely for information. You must visit the Virgin Media website for customer service support. Plus, remember never to share any personal, financial or account-related information on social media. Virgin Media will never ask you for this type of information.
How to complain to Virgin Media
If you are disappointed with the service you have received, you can make a complaint to Virgin Media. You can do this over the phone, online, or in writing.
If you want to log a complaint over the phone, use the Virgin Media contact number: 0843 850 0672. Once on the line, follow the options until they direct you to a member of the complaints team.
Online, you have two options. Either use the live chat function to register your complaint. Or, you can log into your Virgin Media account and submit your complaint via the complaint portal.
Alternatively, you can post your written complaint to:
Virgin Media, Sunderland, SR43 4AA
Please ensure you include your Virgin Media mobile or landline number so they can call you back.
If you don’t want to complain but rather provide feedback, you can follow the other contact information we have detailed above.
Your Guide to Virgin Media
Virgin Media currently serves 3.1 million mobile customers and 5.9 million cable customers in the UK, including 45k business. Virgin Media is part of Liberty Global plc, which is the largest international TV and broadband company on the planet. Liberty Global connects over 22 million customers across 10 European countries.
If you are a prospective customer, you might find our quick guide to its services useful before dialling the Virgin Media sales number. However, if we haven’t addressed your query, please refer to the Virgin Media telephone number to chat to a representative.
Is Netflix free on Virgin Media?
Netflix is not free to Virgin Media customers. However, Virgin Media have tried to streamline the system for its TV-loving customers! You can consolidate your Virgin Media and Netflix bills so that both direct debits come out at the same time.
If you would like to read more about synching your Virgin Media and Netflix bills, visit the Netflix FAQ page. If anything is unclear, please refer to the Virgin Media contact number.
Can I just have internet with Virgin Media?
If you want to have broadband but no phone line, Virgin Media is the only major provider to offer this option in the UK. The reason for this is that Virgin has its own fibre network which runs in isolation from BT.
The costs for a broadband-only package starts at £44 per month for an average of 108 Mbps. A the top of the scale, you’re looking at £62 for 516 Mbps. All require a minimum 18-month contract. Browse Virgin Media Broadband Only deals on their website and call the Virgin Media Broadband number to discuss your options.
Does Virgin Media have unlimited broadband?
As well as boasting Britain’s fastest internet, Virgin Media also offer unlimited broadband.
You can weigh up your options on the Virgin Media Broadband website and compare packages. If anything is unclear or once you are ready to order, you can call the Virgin Media sales number.
How much is Virgin broadband monthly?
Virgin Media offer several different packages for broadband. The price varies based on whether or not you take a broadband and phone deal, or a broadband-only package.
On the budget side, you can pay £28 for 18 months for an average upload speed of 54 Mbps, download of 5 Mbps. After your 18 introductory months are over, you will pay £45 per month. On the other hand, busier households or gamers can pay more for faster speeds.
Check out the latest deals on the Virgin Media Broadband website and chat to an advisor on the Virgin Media Broadband number to book installation.
Is Virgin Media a 12-month contract?
Historically, Virgin Media did offer 12-month contracts – which was shorter than its competitors. However, this year the organisation rolled out new deals that are at a minimum of 18-months. This follows increased broadband speeds. Although, the new 18-month contracts are generally priced at a reduced introductory price which then increases.
Can I get Virgin Media Business Broadband?
Virgin Media offers a broadband service. They cater to small businesses (1-20 people), medium-sized (20-250), and enterprise organisations (250+). The product is officially called VOOM Fibre, and there are four deals available. Download speeds range from 350 Mbps to 500 Mbps.
You can either purchase broadband alone or add a telephone line. Unlike with home broadband, business bundles are available as a 12-month contract. You can call the Virgin Media business contact number to discuss your personal businesses needs.
In addition to business broadband, Virgin Media also provide mobile bundles for business customers.
To discuss your needs, contact Virgin Media. The Virgin Media business contact number is available at the following times:
- Monday – Friday, 8 am – 6:30 pm
- Saturday, 10 am – 2 pm
The service is closed on Sundays and bank holidays.
How do I call Virgin Media from my mobile?
If you have a Virgin Media mobile number then you can call customer services from your handset. Simply dial 150.
The same goes if you are an existing customer of Virgin Media with a landline.
Is NTL now Virgin Media?
Virgin Media bought NTL back in 2006. Shortly before the rebrand, NTL merged with Telewest. This acquisition made NTL the first British company to offer a “quad-play” package including television, broadband internet access, fixed and mobile telecoms services.
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And that concludes our guide to Virgin Media. We hope you found the answers you were looking for. As a reminder, the Virgin Media contact number is 0843 850 0672.
Before you go, you might find another of our guides useful. Why not check out our guide to contacting TV Licence next?