PayPal UK

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Call 0843 850 2021

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PayPal Contact Number | 0843 850 2021

If you are looking for the PayPal contact number then 0843 850 2021 is the number you need for instant support.

But PayPal is a major, international business and it pays to do some research before you dial. That’s why we’ve created this guide to help you understand how PayPal UK works and what they can help you with. 

Contacting PayPal customer service UK

If you wish to speak to someone at PayPal, then you can do this via the phone or by using PayPal live chat. 

PayPal contact number

The PayPal telephone number UK is 0843 850 2021. This line is in operation from Monday to Sunday, from 8 am – 6.30 pm. It is not available over bank holidays. 

Once you dial, you will reach a prerecorded message which presents you with your options. You can use your keypad to select the option you require. 

Please note that only the account holder is authorised to make calls to PayPal. If you call about a family member or friend’s account, PayPal is not at liberty to advise you.

When you call PayPal UK, rates are charged at 7p per minute from a landline. Rates are higher from mobiles and are determined by your provider. 

Paypal UK app

Contact PayPal live chat

In order to contact PayPal online, you must first log into your account. 

As a side note, due to PayPal’s stringent cybersecurity rules, you must usually enter a security code when you log in. This is sent by SMS to the mobile phone number associated with your account. Therefore, it’s important that you keep this number up to date to prevent getting locked out of your account. 

Once you are logged in you have several methods of getting help from PayPal staff. Firstly,  you can try PayPal live chat. You need to navigate to the ‘contact us’ page and then click on ‘message us.’ Once you click on it, a pop up appears that will connect you to a PayPal assistant. The PayPal assistant will greet you with the following message:

Hi! I’m your PayPal Assistant. I can help with common questions like “what’s the status of my dispute” or “I want a PayPal refund”. If I can’t help, I’ll transfer your message to an agent.

Type in your problem to launch the chat. If the chat yields no results, you can refer to the PayPal telephone number UK. 

Consult the PayPal community & FAQ

When logged into your PayPal, you also have access to the official PayPal FAQ section. This covers the likes of resetting your password, spotting fraudulent emails and what to do if an item you paid for is wrong.

Alternatively, you can visit the ‘ask the community’ portal. This is basically a huge forum where existing PayPal customers share tips and advice. You can either use the search function or type in your specific question. At the top of the page, you will see exactly how many users are online at any given moment. 

Using the PayPal Resolution Centre

The PayPal Resolution Centre is another tool available to PayPal UK customers. This is where you can report a specific problem and raise a dispute. There are two kinds of PayPal dispute:

  • Item Not Received: This means you paid for something over PayPal but didn’t receive it. Please note, you must wait at least three days from the transaction date to give your seller enough time to ship the item.
  • Significantly Not as Described: You received your item but it was significantly different from the seller’s original description. Sometimes, you must pay return shipping costs – other times PayPal will cover them. It depends on the case.

To make use of this service, log into your account and click on ‘Resolution Centre.’ Then, select ‘report a problem.’ You can then locate the problematic transaction from your grid and follow the prompts to raise a dispute and claim your PayPal refund (if eligible). 

As your dispute is addressed with the seller, you will receive updates and messages via your online PayPal account. 

PayPal contact number

Chat with PayPal on social media

PayPal has a dedicated Twitter account for PayPal UK. This is purely for sharing news about the PayPal business. Meanwhile, @AskPayPal is specifically for customers to ask questions. You can Tweet at them or send a direct message.

What’s more, if you fancy practising your second language skills – you can Tweet in French, German, Portuguese, Russian and Spanish! 

Naturally, you shouldn’t share any private, financial or login details on Twitter.

A quick guide to PayPal UK

Now you know everything about PayPal refunds, forums and chatbots, we’ve compiled a handy guide of typical questions customers have about PayPal.

You can also learn how to send mobile payments with PayPal here:

What is PayPal and how do I use it?

PayPal is an online financial service that allows you to pay for items using a secure internet account. According to PayPal themselves, it’s a safe, simple and smart way to send and receive money online.

It is free to sign up and create an account with PayPal, all you need is an email address and mobile phone number. PayPal is available in all major currencies and is a good way to send global payments.

Once you have an account, you connect your bank account, credit card or debit card details. Then, whenever you pay for something online using PayPal, you can choose which of your cards or accounts pays.

How do I speak to a live person at PayPal?

If you wish to chat with a real human at PayPal, then you need to use the PayPal contact number: 0843 850 2021.

Is a PayPal account free?

There are no fees to open your account or to keep your PayPal account open. However, fees are attached to certain transactions. Let’s look at these more closely below.

But first, find out more about how PayPal works here:

How much does it cost to use PayPal?

Let’s talk about those PayPal fees we mentioned. 

Firstly, there are no fees within the UK to send money in pounds sterling to family and friends. Similarly, is free to receive money from friends or family within the UK when they send money from PayPal.

This applies to money directly from the PayPal balance, or from a connected bank account or credit/debit card. You can also send a combination of two sources of money. This is providing no currency conversion is involved. If you want to send pounds but have the recipient receive euros, a fee will apply to convert the money.

However, there is a fee to send money as a personal payment, to people resident outside of the UK. There is a fee when you send a payment to someone in another country or if you receive a payment from someone in another country.  The PayPal user agreement has specific information. You can also consult the PayPal Consumer Fees literature online for more details.

When it comes to purchasing products and services, there is no fee to use PayPal. However, if you receive money for goods or services (such as from selling an item on eBay), a fee applies for each transaction amount you receive. If you want to open a PayPal Business account, check out this useful video:

Can you get scammed by using PayPal?

Unfortunately, some people have discovered how to scam victims via PayPal. If you are selling products and services and accepting payment via PayPal, make sure you keep abreast of the latest scams.

Always report suspicious emails – this might be a phishing scam. Some common signs of a spoof email are:

  • Generic greetings: Impersonal greetings such as “Dear User”, or your email address are very suspicious. A legitimate PayPal email will always greet you by your first and last name.
  • Typos/poor grammar: Emails sent by genuine companies rarely contain misspellings and grammatical errors.
  • A false sense of urgency: Quite often, scam emails will try to frighten you. They will tell you that your account will be compromised if something critical is not updated right away.
  • Request for financial/personal information: PayPal will never send you an email asking for your bank account number, debit or credit card number or any personal details like your date of birth.
  • Attachments: An authentic email from PayPal never includes attachments. You should never open an attachment unless you are 100% sure it’s legitimate. Otherwise, it might contain spyware or viruses. 

If you receive a suspicious email, you should use the PayPal contact number or your PayPal account to report it: 0843 850 2021. PayPal take scams extremely seriously.

online shopping with paypal

Can I cancel a PayPal payment?

You may only cancel a PayPal payment in your ‘pending’ payments which shows as unclaimed. This means it hasn’t reached the intended recipient. These payments are displayed with a ‘cancel’ button alongside them.

From your computer or app, you can visit your activity page. Locate and select the payment you wish to cancel and tap ‘cancel payment.’

If a payment shows as ‘completed’ it means the money has already reached the other account. There, it can’t be cancelled. However, you can still request a PayPal refund via the Resolution Centre.

Does PayPal have a customer service number?

As a reminder, you can contact PayPal customer service UK by dialling 0843 850 2021

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And that comes to the end of our guide to PayPal.

Before you go, you might want to browse another guide. Check out our guide on how to contact Amazon UK next.