NatWest Contact Number

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Call 0843 850 0657

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NatWest Contact Number 0843 850 0657

If you are looking for the NatWest contact number, you can dial 0843 850 0657 to speak to a representative.

But, before you call, you may benefit from reading our guide to NatWest customer services. We have covered everything from how to contact NatWest to NatWest opening times, plus commonly asked questions about what this British bank can do for you. 

How do I contact NatWest?

If you need to get hold of someone at NatWest, you have a couple of different options available: phone, online, and in-store. Let’s look at the best way for you to speak to an advisor.


NatWest Contact Number

You can contact NatWest on the number 0843 850 0657. Operators are available to speak to current customers 24 hours, 7 days a week. When you call NatWest, you are prompted to select the nature of your call by listening to the recorded answerphone and then using your keypad. 

If you wish to make or discuss an application for a NatWest banking product, this number is available Monday to Friday (9 am – 7 pm) and Saturday (9 am – 1 pm). The service is not available on Sundays.

Not all functions may be available over Bank Holidays. Do also consider that some phone calls may be recorded for training purposes.

If you lose your NatWest credit or debit card or suspect you are a victim of fraud, you must call NatWest immediately for assistance. 

When you call NatWest, you should have your account information to hand. For example, your account number, address and telephone banking PIN number. 

Calls are charged at 7 pence per minute from a landline, but rates may be higher if you call from a mobile. 

NatWest In-Store

You can find a NatWest branch in all major British cities and towns. You can use the NatWest branch locator to find your closest branch. Once you have the results page you will see the NatWest opening times and address of your local branch. 

Alternatively, open Google maps and search for ‘NatWest near me’ to bring up a list of options. 

Customers are welcome to pop into their local branch for on the spot advice. For some banking products, such as to discuss a mortgage, new credit card or to open a NatWest account, you may need to make an appointment. 

NatWest Online Support Centre  

If you would prefer to speak to NatWest customer services online, then this option is also available.

Visit the NatWest Support Centre and you will find a handy list of FAQs which may resolve your question.

If the FAQs aren’t relevant, then you can click on the prompt for ‘Ask Cora.’ This is NatWest’s digital assistant – or live chat function. Ask Cora is available 24 hours a day, 7 days a week. The service is free to use and may be accessed by both existing and prospective NatWest customers. 

Watch the short video below for further tips on how to use the Ask Cora service. 

NatWest Social Media

Additionally, NatWest has a proactive social media presence where staff are available to lend support. 

Visit the NatWest Twitter account, @NatWest_Help for 24/7 assistance. When seeking support via Twitter, please do not Tweet sensitive or personal information about your identity or your bank account. 

If you wish to learn more about NatWest as a business, you can view the videos on their dedicated YouTube channel. Furthermore, you will find useful videos which explain how to use the NatWest online banking service and app. 

NatWest Online Banking

If you are a customer of NatWest then you can manage your account using online banking. You can also download the free NatWest app to keep on top of your finances whilst on the move.

Find out more about the NatWest app on their dedicated YouTube series.

All you need to know about NatWest 

NatWest is a major British retail and commercial bank. It was established in 1968 when the National Provincial Bank and Westminister Bank merged. NatWest joined the Royal Bank of Scotland (RBS) Group in 2000. This was subsequently rebranded as the NatWest Group in 2020.

How do I set up a bank account with NatWest?

NatWest offers a number of different banking products and services, such as:

  • NatWest current accounts
  • Saving accounts
  • NatWest business banking
  • Business currency accounts 
  • Community accounts 

In order to open a current account or saving account with NatWest, you have four options available.

  1. If you already have a bank account with NatWest, you can apply for your new account using your NatWest app. Simply log in, select your desired account, click ‘apply’ and then follow the instructions. 
  2. Regardless of whether or not you have a NatWest account, you can apply online for a new bank account. You can browse the different NatWest bank accounts and apply for your chosen one.   
  3. Alternatively, you can use the NatWest contact number and apply for your bank account over the phone. This service is available Monday to Friday 8 am – 8 pm, and Saturday 9 am – 3 pm. 
  4. Your final option is to visit your local branch and apply in person. Simply locate your closest branch, note the current NatWest opening times, and turn up. 

If you wish to open a business account with Natwest, you should consult the current guidelines and advice first. The NatWest business banking service is currently only available to those with an existing NatWest account. But do watch this space, as the terms are subject to change. 

In fact, the same applies to those who wish to open a community account with NatWest. These accounts are designed for charities and not for profit organisations. At present, they too are available only to existing customers at present. 


How do I log in to NatWest online banking?

Once you have a NatWest account, you can make use of the online banking service.

If you have your NatWest customer number or card number, PIN and password then you can log in to NatWest online banking as follows:

  1. Visit NatWest online banking.
  2. Enter either your customer number or card number and click on ‘log in’. 
  3. Supply the three random characters requested from both your PIN number and password. 
  4. If prompted, supply the one-time passcode that is sent to your mobile phone or NatWest card reader.

For more information on how to set up and register for online banking with NatWest, you can watch the video below. 

What is NatWest customer services number?

The NatWest contact number for customer services is 0843 850 0657. You can use this number to discuss a general enquiry, apply for a new account or make a complaint. 

Does NatWest send emails?

NatWest does send email alerts to customers to notify you of changes to your account, as well as marketing emails. However, the emails should never ask you for any personal information. If you do receive such an email, it may be a phishing scam and you should report the email to NatWest customer services. 

Additionally, NatWest will not discuss the specifics of your finances or accounts over email. 

How do I contact NatWest Business?

If you wish to discuss your NatWest Business account then you can use the NatWest contact number 0843 850 0657. You may also use this number to discuss a new application for a NatWest Business account or enquire about switching to NatWest from a different bank. 

What is NatWest Bankline?

NatWest Bankline is a service available to customers who have a NatWest Business account. You can access the service online or via the secure Bankline app, which is available for both IOS and Android. 

Bankline by NatWest does carry a monthly service fee, which will vary based on your personal business needs. The platform is customisable and allows you to make transactions on the go. It is handy for those with multiple business accounts. 

Read more about Bankline on the NatWest website or tune into the video below. 

How do I complain to NatWest?

If you are unhappy with the service you have received from NatWest you can make a complaint. As a major bank, NatWest takes complaints very seriously and will do their best to resolve your issue to your satisfaction.

The most efficient way to lodge a complaint with NatWest is via their website. You can do this using their online complaint form.

If you would rather discuss your complaint with a NatWest representative, you can give them a call.

How do I provide feedback to NatWest?

If you wish to provide negative feedback to NatWest, you may follow the same advice as above. 

On the other hand, if you want to praise a NatWest employee or a product, you can use the NatWest compliment service. 

Simply head to the good feedback page and share your feedback on the form. Alternatively, you could give NatWest a call.


Thank you for reading

And now you have all the information you need in order to contact NatWest. We hope that this guide helps you to resolve your issue or understand more about how NatWest operates. 

You might also like…

Before you go, you might also appreciate our guide to NatWest Telephone Banking.