DVLA Contact Number

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Call 0843 850 0674

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DVLA contact number | 0843 850 0674

If you’re looking for the DVLA contact number then you can call 0843 850 0674 to speak to an advisor.

There are a number of reasons why you may need to get in touch with the DVLA. Common reasons include:

    • To lodge a DVLA MOT check on a vehicle
    • Apply, reapply or renew your provisional or full UK driving licence
    • Register a change of address with the DVLA
    • Report a medical condition, illness or disability that may affect your ability to drive
    • Run a DVLA vehicle check
    • Enquire about or book your DVLA theory test

Well, whatever your reason might be – let’s prepare you. Continue reading to see all the necessary contact information and lowdown on how to reach the DVLA.

How to contact DVLA

If you want to speak to a representative at DVLA, then you can do so by telephone or online. The website of the DVLA is nested within the gov.uk website, as the agency is part of the British government.

DVLA Contact Number

Whether you wish to discuss a driver or a vehicle, the DVLA contact number you need is 0843 850 0674.

The line is in operation Monday to Friday (8 am – 7 pm) and Saturdays (8 am – 4 pm). Depending on the nature of your enquiry you will be directed to the right department where an advisor can help you.

Listen to the prerecorded message for a list of options, and use your keypad to select your choices. Shortly, you will connect with an advisor who can provide you with all the necessary information to resolve your query.

Calls to the DVLA phone number are charged at 7 pence per minute. Calls may be recorded for training purposes.

DVLA Online Chat

If you have access to the internet, you can use the DVLA online chat service. At present, this is an automated service with a bot rather than a real human representative. For that reason, the chat is somewhat limited but you should receive answers to simple questions.

Access the DVLA online chat service via the gov.uk website. You will need to complete a couple of questions to indicate the nature of your enquiry before the chat launches.

Contact DVLA by Email

Alternatively, you can reach out to DVLA using their email service.

In fact, this is really more of a web form. Again, you will need to complete a couple of questions to indicate the nature of your enquiry. For example, whether it relates to a vehicle or driver. Then, you will be prompted to further narrow down what you need help with.

Due to the current pandemic, the DVLA email service is subject to delay and it may be faster to use the DVLA phone number instead.

Contact DVLA by Post

You may contact the DVLA by post if you prefer. There are two addresses available, depending on whether you need to contact DVLA about a driver or a vehicle.

Please find the relevant addresses listed below.


Drivers Customer Services

Correspondence Team





Vehicle Customer Services



SA99 1AR


All you need to know about DVLA

DVLA stands for the Driver and Vehicle Licensing Agency. As a department of the British government, they are responsible for maintaining a database of all drivers and vehicles across the UK.

In Northern Ireland, the counterpart of the DVLA is the Driver and Vehicle Agency. Therefore, if you have a driving licence issued in Northern Ireland, you must contact this office instead.

Can I ring DVLA?

You can ring the DVLA on the DVLA contact number 0843 850 0674. In fact, this is the swiftest way to get an answer to whatever question you have.

What illnesses do you have to notify DVLA about?

There are some illnesses, medical conditions and disabilities that drivers are required to report to the DVLA. Essentially, these are conditions that could hinder your driving ability.

Some common conditions that you must log with the DVLA are:

  • Diabetes
  • Epilepsy
  • Glaucoma
  • Syncope (fainting)
  • Heart conditions such as atrial fibrillation and pacemakers
  • Sleep apnoea
  • Stroke

If you develop a medical condition such as the above you must report it to the DVLA. Furthermore, if an existing medical condition worsens you should again report this to the DVLA.

Once you report a condition, you can continue to drive for the 6 weeks or so it takes for DVLA to respond. Their response may ask you to take a medical examination or consult your own GP for further advice.

If you fail to report a medical condition to the DVLA then you can be fined up to £1,000. In the event of an accident where you have not reported a condition, you may face prosecution.


Do I have to inform DVLA of diabetes?

Yes, if you are diagnosed with diabetes you usually do need to notify the DVLA. Most crucially, if you are subject to any of the below then you must inform the DVLA of diabetes:

  • If your insulin treatment lasts (or will last) over 3 months.
  • If you had gestational diabetes (pregnancy-related diabetes) and your insulin treatment lasts over 3 months after the birth.
  • Or, if you experience disabling hypoglycaemia (low blood sugar). You must also inform the DVLA if a medical professional has advised you that you are at risk of developing disabling hypoglycaemia.

Read more about informing the DVLA about your diabetes on the DVLA website.

How can I get a driving licence in the UK?

In order to get a driving licence in the UK, you must complete and pass both a DVLA theory test and a practical driving examination. During this process, you require a provisional driving licence.

Once you complete and pass your theory test and practical driving test, you may apply for your driving licence. If you haven’t changed your name since you received your provisional driving licence, your test examiner will send your pass certificate directly to the DVLA.

However, if you have changed your name you must pick up a D1 form from your local Post Office. Complete the form and provide any documents requested that prove your identity. You will also need to enclose a passport-sized photo if your provisional licence was a paper version.

The postal address to send your completed form and documents to is:




SA99 1BN


You can read more about getting your driving licence in the UK on the DVLA website.


How do I notify the DVLA of a change of address?

If you have moved house, you do need to notify the DVLA of a change of address. If your move is temporary (for example, you are studying at university) then this isn’t necessary.

But, otherwise, you must inform the DVLA of your new address. If you don’t, you may receive a fine of £1,000.

You can register a change of address with DVLA by calling them up and letting them know over the phone. Alternatively, you can do this online on the DVLA website. It is free to notify a change of address.

What does the DVLA theory test consist of?

In order to take your driving test and subsequently receive your driving licence, you must first complete the DVLA theory test. This may be taken on a computer at an official DVSA (Driver and Vehicle Standards Agency). You cannot complete the test online but there are online practice tests available.

The test consists of two tests which you will take on the same day. The first test is a multiple-choice test based on the rules of the road in the UK. Meanwhile, the second test evaluates your perception of hazards.

Find out more about the DVLA theory test below.

How much is the DVLA theory test?

The DVLA theory test costs £23 per attempt. On the other hand, a driving test costs £62 on weekdays. If you opt to take your driving test in the evening, at the weekend or over a bank holiday it will cost £75.

Check the latest prices for your driving test on the DVLA website.

How do I check an MOT certificate?

If you require the DVLA MOT check service, then you can do this online or over the phone on 0843 850 0674.

Either use the DVLA phone number we supplied, or use the online DVLA MOT Check. You will need the registration number of the vehicle.

For a brand new vehicle, you must get an MOT test before the third anniversary of the vehicle.

You can find out more about vehicle safety on the DVSA YouTube channel.

How can I do a DVLA vehicle check?

If you need to run a DVLA vehicle check on a new vehicle, then you can use the DVLA website. You will need the registration plate to access this service.

Thank you for reading

Now that you have the DVLA contact number 0843 850 0674 and a handy guide to what the DVLA can do for you, we hope you have all the answers you need.

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