Amazon Customer Services

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Call 0843 850 2089

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Amazon Customer Services

Contact Phone Number | 0843 850 2089

If you want to get hold of someone at Amazon Customer Services, you can call 0843 850 2089. But, before you place the call – you should check out our guide first. We’ve put together an insider’s guide to Amazon so you know what to expect when you contact Amazon UK. You may even find the answer to your question here. 


How to contact Amazon Customer Services 

If you wish to speak to someone at Amazon, you have two options available. You can give them a ring and resolve your query over the phone. Alternatively, you can log into your account. We have provided full details on both options below. 

Do note that Amazon is an online business only. That means there are no physical stores in the UK. Nor is there a postal address available to customers. 

Amazon UK Contact Phone Number

If you would like to speak to an Amazon customer services advisor, you can call the number 0843 850 2089. This telephone number is available 24 hours, 7 days a week. 

When you dial the Amazon UK contact number you will reach an automated system. This allows you to state the nature of your call or what department your query relates to. You will then connect with a customer services representative at Amazon.

This number will likely connect you to the Amazon Bristol phone number, where the new warehouse is located. 

The contact number we have provided allows you to speak to advisors about any of the services and products listed below.

  • customer orders
  • Payments and refunds 
  • Gift cards 
  • Kindle queries 
  • Amazon Prime
  • Account problems
  • Fraud concerns
  • Security issues 

You might appreciate that Amazon also offers a callback feature. The ‘call me now’ means that a representative can call you to discuss your situation. You will need to complete a series of questions before Amazon will log your request and task an advisor to call you back.


On the other hand, you can seek support via the Amazon website.

For starters, Amazon has an online help centre where you will find advice relating to common customer issues. Alongside this, there is a section where you can browse a wide range of support topics. You can either type in your own query or browse the Frequently Asked Questions. 

If this yields no suitable results, Amazon also offers an automated chatbot. You must be logged in to use this service. Once you’re there, click on the ‘start chatting now’ button and the service will launch. Type in your problem as concisely and coherently as you can. If the bot is unable to help you, it will redirect to to a human being.  

Last but not least, Amazon has a Twitter account where you can get quick answers to simple problems. The social media team are available 24/7.

Naturally, you should take caution not to tweet any personal, account, financial or login details. Amazon will never ask you for this type of information on Twitter. 

Common queries from Amazon customers

And now you know how to contact Amazon customer services, you can go ahead. But, before you do – you can check our guide below. We have compiled some of the typical customer queries. 

What exactly do you get with Amazon Prime?

Amazon Prime offers a variety of shopping, shipping and streaming benefits to its customers. In summary, here is a short summary of just a fraction of the inclusions available to Amazon Prime members:

Shopping benefits:

  • Amazon Prime Day: This annual sale event takes place in July and offers massive discounts to all Amazon Prime members. 
  • Lightning Deals: These short term deals offer whopping savings for a limited number of orders. Amazon Prime members get a 30-minute heads up so you can swoop in early. 

Shipping benefits:

  • Unlimited One-Day Delivery: Available on millions of eligible items to UK addresses at no additional cost.
  • Unlimited Same-Day (evening) Delivery:  Available on select items to eligible UK postcodes.
  • Delivery upgrades to faster delivery. 
  • Amazon Day: Choose your own weekly delivery day for any items you buy throughout the week.
  • Amazon Fresh: Same-day and next-day delivery on fresh grocery products, local produce and selected favourites. 

Entertainment benefits:

  • Amazon Prime Video provides you with unlimited streaming of films and TV series available on the platform.
  • Prime Music grants you the privileges of streaming, storing, managing and playing your music on the Amazon cloud.
  • Prime Reading allows you to borrow books and magazines from the Prime Reading catalogue. You can also download one book per month from the Kindle First selection.

That’s just a sample of the perks of Amazon Prime, but there are many more. Visit for the full list of perks.

How do you get Amazon Prime for Free?

The Amazon Prime service costs £7.99 per month or £79.00 per year. But first, all customers are eligible to try a 30-day trial of the service. That is unless you are a student in which case you receive a generous 6-month free trial with Prime Student

Either way, just make sure you cancel it before your 30 days are up, or else payment will automatically come off your credit card.

Sign up for your Amazon Prime free trial here.

Is there a senior discount for Amazon Prime?

Unfortunately, there is not a senior discount available at this time for Amazon Prime customers in the UK. There is a limited concessions service available to senior citizens in the US.

How do I cancel Amazon Prime?

If you want to know how to cancel your Amazon Prime membership or free trial, please log into your account. From your account home page, you will see the button for Amazon Prime. Once you click on this, you will arrive on your Prime homepage where you will see the option to cancel Amazon Prime. 

If you have any issues cancelling Amazon Prime, use the online chatbot or call 0843 850 2089 for help and support.


How do Amazon deliveries work?

If you are a member of Amazon Prime, you are entitled to free, fast shipping in the vast majority of cases. 

On the other hand, if you are not a Prime member, you may need to pay a delivery fee. When you pay for an item in your Amazon shopping basket, you will see the options available – usually, you can choose between standard and express delivery. However, many products sold on Amazon do come with free delivery. 

You can find all the answers to how Amazon deliveries work on the delivery page. 

Can I return an Amazon order?

Indeed, you may return Amazon orders providing the item has not been used or damaged. 

You will need to log into your Amazon account and check the terms of the seller you purchased from. Each vendor has different terms regarding returns. Follow our step by step guide on how to return an Amazon Order:

  1. Visit the ‘recent orders’ tab in your account.
  2. Select the item you wish to return and click either ‘Return’ or ‘Replace Item’.
  3. Choose your reason from the drop-down menu.
  4. Select how you wish to handle the return. In most cases you will either choose ‘refund’ or ‘replacement’.
  5. Once your option has been accepted you can post your item to the returns address provided by Amazon. Please note that the authorisation may take a few days.

If you would like more guidance and support with returning Amazon items then follow this link.

Careers with Amazon

Amazon is a huge, global organisation and offers a wide variety of careers. From Amazon delivery jobs in Milton Keynes to fulfilment centres in Manchester and Doncaster! 

How do I apply to work for Amazon?

If you wish to apply to work for Amazon, you should visit the Amazon Jobs UK website. Here you will find all the current openings and desired candidate requirements. You can then proceed to apply online. Note that many jobs are located in the giant Amazon warehouse which opened recently in Bristol. You might find an opportunity manning the Amazon Bristol phone number yourself!

Alternatively, if you wish to become a delivery driver for Amazon, you should visit Amazon Flex. Here you can apply to run deliveries nationwide for Amazon to suit your schedule and other commitments. Amazon delivery jobs are available from Milton Keynes right up to Aberdeen!

How do I work for Amazon from home?

If you specifically wish to work from home for Amazon, then you may find a suitable opportunity. Amazon recruits remote workers from departments including web development to customer services. Visit the same website we listed above and apply for the ‘work from home’ filter on the left-hand side.

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And that concludes our guide on how to contact Amazon customer services in the UK. If you need the number again, it’s 0843 850 2089.

Before you go, you may want to check out another of our company guides. Why not check out our Swiftcover Home and Vehicle Insurance handbook next!